I was one of the unfortunate ones with my LE OLED to have dead sub pixels (which I definitely would never have noticed if I didn’t look for them, keep that in mind if you value your sanity). I submitted an RMA request with a photo of the dead pixel on Saturday night, not expecting to hear back until today given the holiday. But on Sunday I received a response immediately approving my RMA, and shortly after the shipping label and RMA instruction sheet! Full credit to Valve for being so quick to respond to this, and for making it absolutely 0 hassle. Bummed I’ll be without my LE OLED for a week or two, but still very glad this was so painless. Thanks Valve!
You must log in or register to comment.
what was the RMA instruction sheet like? i initiated RMA process on the weekend and got a response like yours on Sunday. Unfortunately only received a shipping label and no RMA Instruction sheet and have been waiting and sending a message daily but still have not received that RMA instruction sheet. going on 3 days now
Dropped mine off on Saturday. Sad for days as I won’t see a replacement for probably two weeks I’d imagine.
I’ve been messaging back and forth with support today about an RMA for a dead pixel. They asked me to run the “Test Device Inputs”, under Controller settings, and then take pictures of the front and back with the whole device in view. Waiting to hear back after sending those photos.
Seems a legit way to test for dead pixels.
Have they asked you to try and fix the pixels by >!turning it off and on again?!<
valve’s customer service is awesome.
I can confirm with my anecdote.
Posted this, but basically two dead pixels. Confirmed that the supplier is BOE. The pixels are stuck on purple/violet and one is on the top left while the other is on the right side. I would have never noticed them if I didn’t check and honestly in normal usage, the pixel density of the screen is high enough (plus my deteriorating vision) that I can’t see it if I’m not trying to find it.
I would have been perfectly ok with proceeding without a RMA but Valve stepped up and proceeded to start the RMA process without any fuss.
Wondering how they will handle this situation though in terms of replacements. I wouldn’t put my money on them replacing each deck with a Samsung display. If it’s a replacement deck, it’s possible to also have a BOE display again with the potential of having even more stuck/dead pixels.
Hopefully not.
It seems to be a replacement
I submitted my support request on Friday and still haven’t heard back so that’s pretty sweet.
Probably a dumb question but When you sent out the LE oled for rma do you need to send it in the protective case it came with, the two shell case with the orange zipper? I have all the original packaging and I would prefer to send it back with the case it came with for protection , but will they send the replacement with a case as well? Or send my case back? Should I just use packaging material.
My ticket seems to be taking a while. It’s like they only respond once a day and I haven’t gotten a label or anything yet. 😢 They had me do the input test to make sure all buttons work, last response.
Similar here. I opened my ticket on Nov 25, initial reply yesterday at noon asking me to run the input test, which I did right away. They responded about an hour later asking for additional photos. It’s been 24 hours since I provided those and no response yet.
With some chance you will receive a new one before me that ordered the 16th :')
The “don’t look for them if you can help it” is real. Unfortunately I had one where I did notice it, and once I saw it I couldn’t un-see it. It wasn’t actually too distracting while playing games (it was a dead green subpixel) unless that area was green or white. After doing some screen tests I found 2 more that I didn’t even notice at all before.
I’m RMA’ing it because I don’t mind doing so, I was on the fence about doing it at all since I think the OLED is an awesome all around refresh of the Deck. But I know it’s there, and I know that would bug me personally. Plus I can just use my LCD in the meantime, until I get a perfect LE OLED.
I’m not worried about Valve making things right at all, and I know I am in a better position than some people by having a Deck already, but I will say I am a little disappointed that, at least anecdotally, the LE seems to have a higher level of defects than the normal OLEDs. I know there are likely a lot of reasons why they used the BOE screen, and I know the Samsungs are also not perfect, I guess I am just a little sad about the “top end” model not having “top end” QC. So it goes, and I know when I do eventually get my perfect LE OLED it’s going to be worth the wait.
Dead green on LE here too. It was literally right on the wifi sign in box on first boot so I couldn’t miss it lol. Mostly unnoticeable in games until you get to a bright white area. Didn’t even bother doing a test. Shipped mine back today, curious how long until I get a replacement.
Hopefully they’ll ship you a Samsung panel LE rather than a BOE
I don’t think those exist.
Samsung Panel with dead pixel here. You never know what you get.
Anyone here complete the RMA process and get a working one yet? I just started mine.
I have a dead green one that is very apparent.
I didn’t know I had a bad pixel until I played Gris last night 😭 Now I see it in almost every game.
They haven’t answer me in 2 days. Not sure how everyone’s getting responses so quick lol