I was one of the unfortunate ones with my LE OLED to have dead sub pixels (which I definitely would never have noticed if I didn’t look for them, keep that in mind if you value your sanity). I submitted an RMA request with a photo of the dead pixel on Saturday night, not expecting to hear back until today given the holiday. But on Sunday I received a response immediately approving my RMA, and shortly after the shipping label and RMA instruction sheet! Full credit to Valve for being so quick to respond to this, and for making it absolutely 0 hassle. Bummed I’ll be without my LE OLED for a week or two, but still very glad this was so painless. Thanks Valve!

  • kyperion@alien.topBEnglish
    1·
    1 year ago

    I can confirm with my anecdote.

    Posted this, but basically two dead pixels. Confirmed that the supplier is BOE. The pixels are stuck on purple/violet and one is on the top left while the other is on the right side. I would have never noticed them if I didn’t check and honestly in normal usage, the pixel density of the screen is high enough (plus my deteriorating vision) that I can’t see it if I’m not trying to find it.

    I would have been perfectly ok with proceeding without a RMA but Valve stepped up and proceeded to start the RMA process without any fuss.

    Wondering how they will handle this situation though in terms of replacements. I wouldn’t put my money on them replacing each deck with a Samsung display. If it’s a replacement deck, it’s possible to also have a BOE display again with the potential of having even more stuck/dead pixels.

    Hopefully not.