I was one of the unfortunate ones with my LE OLED to have dead sub pixels (which I definitely would never have noticed if I didn’t look for them, keep that in mind if you value your sanity). I submitted an RMA request with a photo of the dead pixel on Saturday night, not expecting to hear back until today given the holiday. But on Sunday I received a response immediately approving my RMA, and shortly after the shipping label and RMA instruction sheet! Full credit to Valve for being so quick to respond to this, and for making it absolutely 0 hassle. Bummed I’ll be without my LE OLED for a week or two, but still very glad this was so painless. Thanks Valve!
I’ve been messaging back and forth with support today about an RMA for a dead pixel. They asked me to run the “Test Device Inputs”, under Controller settings, and then take pictures of the front and back with the whole device in view. Waiting to hear back after sending those photos.
Seems a legit way to test for dead pixels.
Have they asked you to try and fix the pixels by >!turning it off and on again?!<