This has kind of been a joke to be honest especially the fact they gave a 3-5 working day delivery estimate and they haven’t even posted a bunch out within that time frame, seriously disappointing and the radio silence from Valve has been pretty uncharacteristic and also just magnified the issues
Even if they respond, they would probably say something like this:
Hello,
Thanks for reaching out to Steam Support.
Unfortunately, due to higher than usual volumes the device though allocated has yet to ship. We estimate that it will arrive within 2-3 weeks.
We've checked and confirmed your order is being processed at our warehouse. You can track the status of your order and see real time update on your order status page.
You should receive an email notification with tracking upon shipment that at some point should provide a more accurate ETA.
If you have any further questions, please let us know - we will be happy to assist you.
Steam Support
Junior
That is the response I’ve received today from them. A nothing-burger.
Unfortunately we do not currently have an estimated delivery date for your device order.
We’ve checked and confirmed your order is being processed at our warehouse. You can track the status of your order and see real time update on your order status page
You should receive an email containing the tracking information for your shipment as soon as it has shipped.
If you have any further questions or concerns, please let us know - we will be happy to assist you.
got this yesterday, pretty much copy/paste response
This has kind of been a joke to be honest especially the fact they gave a 3-5 working day delivery estimate and they haven’t even posted a bunch out within that time frame, seriously disappointing and the radio silence from Valve has been pretty uncharacteristic and also just magnified the issues
Horrible experience from start to finish sadly
Literally what you said ordered 21 minutes after release stuck in packaged. Opened a support request on Monday havent had a single response
Even if they respond, they would probably say something like this:
That is the response I’ve received today from them. A nothing-burger.
2-3 WEEKS?!?
Oh wow, not even an estimated timeframe, looks like at this rate we’ll be lucky to get it by Christmas
Hello,
I would be happy to provide some clarity.
Unfortunately we do not currently have an estimated delivery date for your device order.
We’ve checked and confirmed your order is being processed at our warehouse. You can track the status of your order and see real time update on your order status page
You should receive an email containing the tracking information for your shipment as soon as it has shipped.
If you have any further questions or concerns, please let us know - we will be happy to assist you.
got this yesterday, pretty much copy/paste response
Yeah, it’s definitely being processed at your warehouse. It’s been processed all week. They are truly refining the process of processing.
Clowns.
How the hell can they say 2-3 weeks when they have updated the page to say 3-5 days