In case this somehow gets seen wondering if anyone else can help just received mine but can’t get past the setup, just says Update Error An error was encountered during the update process.

I’ve spent a while searching trying everything from resetting it, double checking the date in the BIOS, trying my phone as a hotspot and nothing works, anyone have any idea how I can get past this so I can actually use the thing?

I’m finally free of this shit show, just delivered now from Parcelforce, not even a sorry for not even attempting and even then had to bolt for the door as the guy was half way down the path about 2 seconds after knocking…

And now ‘damian’ has just completely vanished on the Parcelforce tracking map… less Parcelforce and more Parcelfarce honestly

Valve just give the same old copied and pasted response, didn’t even reply to half of my message it was so obvious. Really uncharacteristic for Valve to be this awful but they seem to be trying to piss off as many people as they possibly can in one go

Well I guess we go again tomorrow Parcelforce…. Got a little excited this morning when I was told it was out for delivery thought I might finally be done with this shit show but guess not

Considering there’s 17 minutes left before they call it quits I guess not… this whole process has been such a ball ache even just ordering was a pain with the checkout constantly crashing what a shit show from start to finish

Yep 22 minutes past and still nothing here, been delayed at every single step, doubt I’ll ever purchase anything direct from Valve again this has been atrocious

Well hopefully I’ll still get it today, Parcelforce said it was out for delivery this morning due between 12:43 and 16:43, still nothing and now my tracking has vanished and been replaced with a phone number to call for more information, tried that had an awful automated system, after multiple attempts finally got to speak to the most disinterested support agent ever who was utterly useless and just told me “If it doesn’t show today just call again tomorrow” what a terrible experience, last time I order straight from Valve I must admit

I was told I couldn’t do that unless I had already had an attempted delivery, and the depot is far away enough it would be 50:50 for me to get there before closing now

Well had an email from Parcelforce this morning that delivery is scheduled for Monday so at least it almost seems to be here, kinda disappointing that for the price of it Valve apparently can’t spring for Saturday delivery or even give the option as id take it

Yeah really poor show really, definitely will think twice before ordering from Valve again, this is 2 out of 2 for awful showing after the LCDeck as well

Yeah must admit super disappointed after ordering it 22 minutes after it went live at this stage, it has been quite the shit show really

Not sure I’m even getting it on Monday at this point still nothing from Parcelforce and nothing from GLS since in transit on Tuesday evening

Yeah I’ve been saying this from the get go at least give me the option to have a competent service, can’t think of many other companies the size of Valve who would be happy delivering this kind of experience for the amount that people are paying

Day 3 of In Transit and no sign of anything, Parcelforce has just one empty tracking event, GLS are useless as always, ordered 22 minutes after they went live and seeing people who ordered a day later get it sooner stings not going to lie.

Blows my mind Valve are happy using such a shitty service for such an expensive piece of equipment, that and after GLS issues with the Index and the LCD deck are still using them for some reason…

Item was packaged a week ago now, only left the warehouse 4 days after that and since then nothing, if I ordered something from Prime EU it would’ve been here the next day after being packaged… really doubt I’ll buy from Valve direct again if this is what I can look forward too, no updates, slow shipping and being behind people who ordered afterwards really shit experience and has taken some of the sheen off something I was excited for to be honest

Man I ordered at 1822 on the 16th, moved to shipping on the 21st at 0829 finally got collected by GLS on the 22nd at around 1744 and nothing since then was really hoping to have it for the weekend but guess I’m in next week now really disappointed after getting an order in so early it just seems to have gotten delayed at every stage

I imagine it will depend on if GLS are delivering it themselves, in the UK for example they don’t provide any kind of dates (or tracking really bar it’s left the warehouse) and Parcelforce will be the next communication you have when it’s in the UK

Got the same thing from them myself, honestly I find that borderline misleading, wouldn’t take much to put “From date of dispatch” on and completely clear that up as it is it really implies it’s from date of order

So I got this from Valve after finally hearing back: “Please note that this estimated delivery window of 3-5 business days is from when the device was shipped, not from the day of purchase.”

I feel they could definitely make this more apparent on the store page and it would solve a lot of issues and calm a lot of people as when it says “Expected Delivery 3-5 Business Days” to me at least that really makes it sound like that’s from purchase, in fact I don’t think I’ve ever come across something that has wording like that and means from shipping as opposed to from purchase

This has kind of been a joke to be honest especially the fact they gave a 3-5 working day delivery estimate and they haven’t even posted a bunch out within that time frame, seriously disappointing and the radio silence from Valve has been pretty uncharacteristic and also just magnified the issues

Horrible experience from start to finish sadly