yes products have failures, look at the ROG ally with SD card port failure. But the Steamdeck LE OLED seems to be from what I’ve heard, that Steam chose a cheaper screen from a different manufacturer to offset costs. If this is true, this means that Valve’s “cutting costs” costs the end user, which, IF true, isn’t cool. That and how long Steam support is taking to respond. I want support to email me back quicker than the 24 hours I’ve been waiting currently, especially with what we paid for it. That and I saw another user say he was quoted 3 1/2 weeks for a replacement at the earliest date. IF true, that’s super shitty customer service and should not be tolerated at this price point.
yes products have failures, look at the ROG ally with SD card port failure. But the Steamdeck LE OLED seems to be from what I’ve heard, that Steam chose a cheaper screen from a different manufacturer to offset costs. If this is true, this means that Valve’s “cutting costs” costs the end user, which, IF true, isn’t cool. That and how long Steam support is taking to respond. I want support to email me back quicker than the 24 hours I’ve been waiting currently, especially with what we paid for it. That and I saw another user say he was quoted 3 1/2 weeks for a replacement at the earliest date. IF true, that’s super shitty customer service and should not be tolerated at this price point.