Hi team!
All electronics have failure rates, sometimes as high as 5%. I don’t know what the SteamDeck has in terms of PPM, but I do know that if you contact Steam, they will take care of the defect.
Posting your hardware defects here is not doing anything helpful as only steam can take care of the issue. It also is the squeaky wheel syndrome where people are starting to think that most of the new OLED decks are shipping with defects.
Likewise it just creates noise in the sub as it is flooded with ‘my deck has this issue’ and really we should just hear about it if steam won’t take care of the defect.
I mean asking the community for help is more than appropriate, but if it’s clearly a hardware defect, just let steam know and you’ll have a brand new replacement before to long in most cases.
I love Valve’s Steam Deck Globe Room
P.S. The Deck in the image is inside of a globe with Steam Deck’s all around it that exists at Valve’s office. You can see this in some of their video content they’ve published recently.
yes products have failures, look at the ROG ally with SD card port failure. But the Steamdeck LE OLED seems to be from what I’ve heard, that Steam chose a cheaper screen from a different manufacturer to offset costs. If this is true, this means that Valve’s “cutting costs” costs the end user, which, IF true, isn’t cool. That and how long Steam support is taking to respond. I want support to email me back quicker than the 24 hours I’ve been waiting currently, especially with what we paid for it. That and I saw another user say he was quoted 3 1/2 weeks for a replacement at the earliest date. IF true, that’s super shitty customer service and should not be tolerated at this price point.
The “different manufacturer” which I’m only going to call “not Samsung” because nobody cares, has been making quality panels for years, and you almost undoubtedly have devices in your home with panels made by them.
It’s not about price, it’s about supply.
I would say its more about quality control than anything else. Clearly something has gone wrong or been overlooked in the “non samsung” manufacturer or valve’s supply chain for the LE. I think thats what people are more annoyed about and the discussion about quality would have quickly died away or been much smaller if these displays weren’t shipping with dead pixels.
3.5 weeks sounds about right compared to the RMA on my OG 512 that had an issue (I was a first rounder then too). I also thought the BOE screen sourcing was to ensure supply chain issues were mitigated, not for cost cutting? Is there a source on it being specifically for costs vs just redundant sourcing? I haven’t been keeping up.
All that said, I’m lucky this time around since my LE seems great out of the box. My OG was #literallyunplayable (I think my old post is still up showing my video of Witcher 3 breaking) so I’m happy that I got a good one this time around, but I totally feel for folks that have to go through the RMA route; it’s a huge pain and very frustrating.