I have an EQS580 and took it in for a repair/parts replacement (the part that broke was my fault, whoops), and I had it back the same day when they told me to expect 3 days and they gave me a loaner anyways. Even with my previous, non- S class MB I have always received first-class, near-instant service. I’ve had cars from many of the luxury brands and MB has by far provided the best service. Just my experience.
I have an EQS580 and took it in for a repair/parts replacement (the part that broke was my fault, whoops), and I had it back the same day when they told me to expect 3 days and they gave me a loaner anyways. Even with my previous, non- S class MB I have always received first-class, near-instant service. I’ve had cars from many of the luxury brands and MB has by far provided the best service. Just my experience.