I hear a lot about the various EVs on the market and their drivetrain/software/ride quality but I rarely hear about the quality of service that comes post-purchase. Perhaps because it’s not an exciting topic.
Which brand would y’all say has the best or worst reputation in the regard? How would you say Chevy compares to Tesla or Hyundai?
Ever had a Mercedes EV? Because I’ve heard the service experience with those is somewhat awful.
Parts are 6+ months in some cases and techs are unhelpful, etc.
Stuff like this: https://www.reddit.com/r/mercedes_benz/comments/10k8g9w/broken_eqs580_and_unbelievably_bad_service/
I’ve certainly heard of the issues. My guess is that it’s a new technology, so it will take time for people to be as fully trained and for parts warehouses to stock up.
My hope is that they will work things out soon.
Can confirm. One of my family members has an EQS and every time it goes to the dealer, it’s there for, at least, a month
They absolutely do. I think it’s quiet, but BMW or Mercedes does exactly the same thing.
They’ll give a driver of a M760 a loaner and offer to phone a taxy for the beat up old X1 that’s in for the same service. Comparing the $170k car to the $28k car.
Tesla has a similar (well not as dramatic) spread in car prices.
I have an EQS580 and took it in for a repair/parts replacement (the part that broke was my fault, whoops), and I had it back the same day when they told me to expect 3 days and they gave me a loaner anyways. Even with my previous, non- S class MB I have always received first-class, near-instant service. I’ve had cars from many of the luxury brands and MB has by far provided the best service. Just my experience.