• AdvenPurple@alien.topB
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    1 year ago

    Ordered mine 10 to 20 minutes into it being available, has not been picked up yet. Got a message from support that very helpfully tells me that, indeed, it hasn’t been picked up yet and offered me nothing else in terms of info, context or even ballparked ETA.

    1TB, Limited Edition model Western Canada

    All this waiting and silent treatment only for, in the end, there to be a non-zero chance I return the device if the anti-glare screen they force upon the 1TB models proves itself to be too much of an annoyance.

    I’ve seen much much muuuuuch worse product launches in my life but #$&@ me the delivery aspect of this one is disappointing as hell.

    You’d think they’d have learned from the previous one but apparently they just took that experience as an okay from the community.

    • StructuredOak@alien.topB
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      1 year ago

      A simple acknowledgment from Valve at this point would be welcomed. At least let us know what is going on. Like I can accept errors and problems with the system, just let your customers know. Just bought a $1000 piece of hardware from them.

      • Eresyx@alien.topB
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        1 year ago

        That’s the thing, they charge on order and refuse refunds until delivered, so they have our money and now we get to see how much they care about customers vs our money.

        Radio silence from Valve, support refusing to provide explanations, and later orders shipping before earlier ones… can’t say I’d recommend a steam deck to anymore given the absolute dogshit communication and support.

        • AdvenPurple@alien.topB
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          1 year ago

          I should have bought an Epic Deck, seems like that would have a higher likelihood of arriving despite it not even existing lol