Needed a water outlet housing repair for a 2012 Ford Focus. They charged me $490 prior to the service. I can see the part costs about $40. My friend is insisting they’re fleecing me, but I can’t claim to know a damn thing, honestly.
And if they have overcharged me, what can I do about it?
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If you’ve already paid, not much.
Do you have an itemized receipt? A lot of car fixes are simple parts with a HEFTY labor cost.
Find out their labor hourly cost and we’ll be able to tell
What you can get parts for at A parts store or online is typically not what shops use. We tend to go OE or with a reputable aftermarket brand. Like import direct, precision, etc.
You paid for coolant, labour, and mark up on the part.
No mechanic cares that you can find the part online for 40 bucks. The parts store has it on the shelf and it’s a quick warranty process if it fails. We buy it from them and resell it to you for profit.