I went through over 2 weeks of their bs for the same issues. I had an S22+ to trade for $600 and bring the S23 Ultra down to $299.99. Went through multiple customer service folks that agreed with me (I even purchased it through CS) and they escalated it 3 times. Each time it was rejected for unclear reasons. I kept being told I’d get follow ups and supervisors would call me because I had a legitimate issue but nothing ever happened. I filed a report a with the BBB and cancelled my order today after they suggested attempting a 4th escalation. Really foul practice.
I went through over 2 weeks of their bs for the same issues. I had an S22+ to trade for $600 and bring the S23 Ultra down to $299.99. Went through multiple customer service folks that agreed with me (I even purchased it through CS) and they escalated it 3 times. Each time it was rejected for unclear reasons. I kept being told I’d get follow ups and supervisors would call me because I had a legitimate issue but nothing ever happened. I filed a report a with the BBB and cancelled my order today after they suggested attempting a 4th escalation. Really foul practice.