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Joined 1 year ago
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Cake day: November 27th, 2023

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  • I think I had the same issue as you, except I only installed Firefox in desktop mode and was returning to gaming mode when it happened, so I don’t believe it had anything to do with your startup movie. Here’s what my display looked like: https://imgur.com/a/1rH3m5g

    I immediately submitted a ticket to support explaining what happened, just in case this was something serious that could damage my display if it occurred again, but they only told me to watch out for it happening again and to update the ticket if it did. No idea what caused it, because something as innocuous as installing Firefox shouldn’t do something like that.

    I had to fully shut down the deck by holding the power button until it powered off, then turn it back on, to restore functionality. Seems to be okay after… I hope.