Parcelforce website disclaimer:

Imports into the UK

We are processing both GLS and postal imports with traffic flowing in both cases. Whilst there have been some short-term delays, items where duties, taxes and charges need to be paid are being processed through the depot network and recipients will be notified accordingly.

Where import items and in particular GLS imports require customs clearance these are flowing through the network but can be subject to delay due to import documentation requirements.

Please note – if you are aware that your item is being held in one of our delivery depots awaiting payment of customs charges you are not required to wait for the charge letter to arrive. Please contact the depot holding the item to arrange payment of these as soon as possible. Depot details can be located here.

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