Man, I just had the dubious pleasure of helping my dad migrate from an iPhone 8 to 12 over the phone. It was a several hour/day affair. He had a different account for iCloud and the app store, and had gotten his account locked on the second. Also, he was going from 256gb to 128gb, so we had to move some stuff to iCloud. Add to that the fact I’m an android user.
We ended up putting my mom’s phone with the camera facing his screen during video calls.
I think his least favorite change was going from touchid to faceid. The screen is a lot bigger, though.
I’ve done it over phone many times. I have a system.
I have them read whatever is on screen until I figure out what they’re looking at.
Then I use one of my own devices to follow along, so I have an idea of what they’re seeing, so I can give extremely specific instructions.
This follow along while helping family is 100% why I keep a windows partition.
Man, I just had the dubious pleasure of helping my dad migrate from an iPhone 8 to 12 over the phone. It was a several hour/day affair. He had a different account for iCloud and the app store, and had gotten his account locked on the second. Also, he was going from 256gb to 128gb, so we had to move some stuff to iCloud. Add to that the fact I’m an android user.
We ended up putting my mom’s phone with the camera facing his screen during video calls.
I think his least favorite change was going from touchid to faceid. The screen is a lot bigger, though.