It doesn’t always go this way. I escalated all the way to the ombudsman, who straight up did not care that the airline and the insurance companies lied, in writing. Apparently the insured traveler is responsible for losses, not the airline, the booking agent, or the insurance company.
It doesn’t always go this way. I escalated all the way to the ombudsman, who straight up did not care that the airline and the insurance companies lied, in writing. Apparently the insured traveler is responsible for losses, not the airline, the booking agent, or the insurance company.