Hi team!

All electronics have failure rates, sometimes as high as 5%. I don’t know what the SteamDeck has in terms of PPM, but I do know that if you contact Steam, they will take care of the defect.

Posting your hardware defects here is not doing anything helpful as only steam can take care of the issue. It also is the squeaky wheel syndrome where people are starting to think that most of the new OLED decks are shipping with defects.

Likewise it just creates noise in the sub as it is flooded with ‘my deck has this issue’ and really we should just hear about it if steam won’t take care of the defect.

I mean asking the community for help is more than appropriate, but if it’s clearly a hardware defect, just let steam know and you’ll have a brand new replacement before to long in most cases.

I love Valve’s Steam Deck Globe Room

P.S. The Deck in the image is inside of a globe with Steam Deck’s all around it that exists at Valve’s office. You can see this in some of their video content they’ve published recently.

  • itsthechizyeah@alien.topB
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    1 year ago

    Jesus they aren’t as bad as "LOOK mine came in the mail today. Look, heres a picture of it, its a steam deck. This is a picture of my steam deck I bought that came in the mail . So here’s a whole thread with a picture for it. " who the FUCK cares you got yours in the mail? Mines coming tomorrow, I couldnt possibly imagine anyone would care. People that post those threads must be extremely lonely and even if they have people in their lives the people probably don’t care at best or are cringe-barrassed for you for buying a video game toy like an 8 year old

    • ColumnK@alien.topB
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      1 year ago

      I think those posts are helpful because I have no idea what a “stream duck” is or what it looks like despite subscribing to a subreddit devoted to it. I would like to see more pictures of it in or next to its packaging because these.are unique experiences that I don’t think many people here have had.