I started an RMA for my 1TB OLED Limited Edition on Sunday for a stuck/dead pixel but didn’t include a picture.

Valve got back to me and asked for one, and now I’m waiting for them to get back to me again.

Save yourself some time, include a picture of the problem when submitting an RMA.

  • hitman21actual@alien.topBEnglish
    1·
    1 year ago

    Waiting on mine to arrive this week and fully anticipating I’ll have a dead pixel. My thought on it is if that’s the case (and I don’t plan on actively looking for one)wouldn’t it just be easier to have the panel replaced than to endure the entire RMA process, especially being that it has been designed to allow for removal from the front. I do get both sides of the argument with this being an expensive purchase for some, and the feeling that it should not be an issue, but I’d rather not have the downtime over a simple dead pixel if I could just take a trip to UBIF and have it replaced FOC

    • burnpsy@alien.topBEnglish
      1·
      1 year ago

      A few reasons… But the primary ones coming to mind:

      • We don’t all live right near somewhere where we can get someone reputable to do the screen replacement.
      • The replacement is still additional money out of pocket, which we should not have to spend when we’re still under warranty.
      • It is Valve’s obligation to send us non-defective products.
    • Kwisscheese-Shadrach@alien.topBEnglish
      1·
      1 year ago

      Having Valve give you a substandard product you paid a lot of money for, and you then offering to fix it yourself and pay for the new panel is kind of crazy. I get not wanting to wait…but dude. Valve is worth billions, and sold you a product that isn’t up to spec. Just RMA it.