The problem is it has to be APPROVED by ford corporate for warranty work. If they have a backup of service calls your car will just sit on the lot for weeks with nothing being done and no loaner/rental for you.
If they were forced to give a loaner, I guarantee that would be a quick turnaround. BMW has always treated me well putting me in a loaner of a newer model of the same car. Obviously trying to get me to trade in but at least they make an effort the few times I’ve had to do warranty work on a 15 year old car.
If the problem is covered under warranty than they should be providing some sort of transportation.
The problem is it has to be APPROVED by ford corporate for warranty work. If they have a backup of service calls your car will just sit on the lot for weeks with nothing being done and no loaner/rental for you.
If they were forced to give a loaner, I guarantee that would be a quick turnaround. BMW has always treated me well putting me in a loaner of a newer model of the same car. Obviously trying to get me to trade in but at least they make an effort the few times I’ve had to do warranty work on a 15 year old car.