Hi everyone, my buddy just got a new OLED deck 1tb, popped it out of the box, took the charging brick in the box, plugged it in an outlet, put the USBC into the charging port, the LED won’t turn on, and the deck won’t power on. Tried multiple outlets in different rooms, confirmed the outlet was working using an iPhone. Don’t have a second USBC device to see if the power brick is broken. Long pressed the power button for 30 seconds, tried booting with a single press of the power button, and a volume up + power button hold. LED won’t turn on, steam deck won’t turn on. The boot up sound isn’t made when then power button is pressed.

Any ideas on next steps? Sent a message to support and am waiting on a reply.

  • doc_willis@alien.topBEnglish
    1·
    1 year ago

    I would track down another USB C Charger (and A usb c chargeable device) somewhere, just to prove its NOT the charger.

    also just for laughs… rotate the usb c plug 180 Degrees and Plug it back in…

    I cant recall what/where but i had some Odd issue with a device once, that even with USB C - it still managed to require a specific orientation of the plug.