A warning light appeared on the instrument panel of Simrat Sooch's electric car, a 2017 Hyundai Ioniq. He was told he needed to buy a new battery — for $50,000.
In a nutshell. . .
Owner: My car doesn’t work! I take to dealer. . .
Dealer: We check car carefully. Your battery bad. That’ll be $50,000 please.
Owner: No way! I ask Hyundai Canada about this.
Hyundai Canada: Not our problem. Dealer handles this.
Owner: FML! I scrap car and blab to press.
Press: No way! I ask Hyundai Canada about this.
Hyundai Canada: Car was never checked carefully, nobody knows what was wrong with it. Too bad it was scrapped. We’ll pay to make the story go away.
Owner had a right to blab to press. That’s poor service from both the dealer (technical incompetency ) and from Hyundai Canada (customer service). Don’t let your rights get tread on as a consumer, they didn’t give a shit about this until he went to the press. He was ignored when he went to Hyundai before he went to the press.
In a nutshell. . .
Owner: My car doesn’t work! I take to dealer. . .
Dealer: We check car carefully. Your battery bad. That’ll be $50,000 please.
Owner: No way! I ask Hyundai Canada about this.
Hyundai Canada: Not our problem. Dealer handles this.
Owner: FML! I scrap car and blab to press.
Press: No way! I ask Hyundai Canada about this.
Hyundai Canada: Car was never checked carefully, nobody knows what was wrong with it. Too bad it was scrapped. We’ll pay to make the story go away.
Owner had a right to blab to press. That’s poor service from both the dealer (technical incompetency ) and from Hyundai Canada (customer service). Don’t let your rights get tread on as a consumer, they didn’t give a shit about this until he went to the press. He was ignored when he went to Hyundai before he went to the press.
Exactly. Both the dealer and corporate are clearly lying - he is right to point that out.