Leasing a loaner xc60
Wife spilt a small amount of coffee on the console, there was no pooling. It was enough for a sip (whatever would sit on top of a yeti when you move it around a bit).
6+ weeks after the spill we left the back tailgate open overnight, car died, jumped it and brought it to Volvo. They said nothing was wrong besides a software update. We get it back, dies overnight again, have it towed. They say it was the battery. Get it back, dies again. NOW they find a small amount of liquid spilled on the console and they’re saying it seeped down into the console and that is the problem and we are responsible for the $1800 (at least) fix.
Any ideas? I want to fight them on it since there’s no way the amount of liquid spilled could have gotten into the console. And we had no issues for over 6 weeks. Link to the problem below
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Lmfao
A can of contact cleaner is 15 bucks.
Ask them to explain how a little bit of coffee in a low amperage accessory connector can kill 2 batteries.
Ask them for the serial numbers of the batteries they replace, the old one and the new one.
Ask them how they tested the batteries. A carbon pile tester is the only reliable way to test a battery, no new fangled clip on tester can detect a bad cell reliably.
Im guessing you have a bad battery, and they didnt replace the battery but did a battery “service” and just charged it.
Ultimately tell them you want to take the car to another mechanic for a second opinion.