My steam deck crashed while updating SteamOS and ever since when I boot up my steam deck it comes to this screen. (see picture)

Anyone know what this screen is or how to fix it? I can’t select anything in the menu and no buttons work. Also when holding down the power button to turn on the deck the white light doesn’t turn on and there is no chime sound.

Any help is appreciated!

  • Foxtrotarmy@alien.topBEnglish
    1·
    10 months ago

    This exact situation and screen happened to me as well, even up to the “3 Failures since…” alert. Deck was restarted after applying update and I get this same screen, no controls, no amount of attempting resets (Vol+ & Power, BIOS menu, 3-sec and 10-sec holds) seems to have any effect. No chimes, etc like OP. Preparing to open up a Steam Support Ticket but hoping against hope there’s a simpler solution than setting up an RMA.

      • Foxtrotarmy@alien.topBEnglish
        1·
        10 months ago

        So far no luck. Been troubleshooting with Steam Support but booting into BIOS, CMOS resets, controller board resets and the like haven’t changed much so far.

        • PokeyTradrrr@alien.topBEnglish
          1·
          10 months ago

          Yah nothing works for me either. Just jumping through their hoops until they get me to send it in.

          Seems like a massive oversight, hopefully someone at valve takes notice. This got at least a dozen people from posts I’ve found recently. Probably many more that haven’t specifically taken this issue to reddit.