I just switched Internet providers (from a Cable Internet provider to a fiber provider). I was previously using a Netgear C7000 cable modem router combo. The issue is that I can’t use it now, because it doesn’t have a WAN port, and the media converter from the fiber company, obviously, converts the fiber to cat6. I’d really like to use my old router because I had all of the ports set up perfectly, and it has better range than the one that the fiber company provided.

Are there any solutions that I’m missing? Is there any way to make the old router think that one of the LAN ports is a WAN port instead? As soon as we switched, everything broke. I can’t even run speed tests because something is being blocked. PS4 won’t connect, phone won’t connect, cameras are struggling, etc. Any advice would be much appreciated.

  • DarkStar851@alien.topBEnglish
    1·
    11 months ago

    You likely can’t connect a third party router directly to the ONT (it’s not just a media converter btw), usually requires the modem to authenticate with PPPoE or similar, some ISPs are willing to help with custom setups but most will tell you it’s “unsupported” because it leads to headaches for them when something breaks. Sounds like your devices might be connecting to the old router - is it still turned on? Would recommend unplugging the old one entirely for now. If you’re still having problems it’s time to call the new ISP for support, might be an issue with their equipment or your account on their end.

    • Pyroguy096@alien.topOPBEnglish
      1·
      11 months ago

      New ISP told me that third party devices were fine. Beyond that, no, my old router is disconnected and powered off. I gave the network on the new router the same SSID and Password as my old one, but did a restart on my devices so that they could resolve the new IP address. When I was having issues, I changed it to something totally different just to test. Still having massive issues. I’ve gone ahead and put in a ticket with the new ISP. I’m wondering if the installers messed something up. They also accidentally cut the old connection, which fed my neighbor, so it wouldn’t surprise me if they made some other mistakes, though I don’t know what they could’ve done to mess it up?

      We use the same ISP at work, though we don’t use their router, so I may borrow the one from work and try it just to see if it’s a hardware issue.