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Joined 11 months ago
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Cake day: October 18th, 2023

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  • You likely can’t connect a third party router directly to the ONT (it’s not just a media converter btw), usually requires the modem to authenticate with PPPoE or similar, some ISPs are willing to help with custom setups but most will tell you it’s “unsupported” because it leads to headaches for them when something breaks. Sounds like your devices might be connecting to the old router - is it still turned on? Would recommend unplugging the old one entirely for now. If you’re still having problems it’s time to call the new ISP for support, might be an issue with their equipment or your account on their end.