Trying to get a refund too, order a month ago, but the screen died after 3hrs of use, so i asked for a refund and they said they’d send me a new one. Waited 2 weeks for the new one then the new models were announced. So I opened a ticket to ask to return it and they said they are investigating.
It’s been a week, and i replied twice asking for an update and no response. Opened a refund request and they closed it immediately saying it was a duplicate as the first one is “being investigated”. Hope they aren’t going to try and ride it out till it auto closes.
Does your router support wi-Fi 6? I get between 200-300 down