Yes, and regarding the appointment, it has been a busy week for ISPs and understaffed techOps, I am tech support not dispatch and a poor tech called my at 8:00pm still working on a cx house, (with no dispatch assistance bc they left at 6:00pm)

Try to reschedule the appointment, having that exposed may be being affected by humidity, change of temperature during the day, etc

Just to make sure, I recommend calling their ISP provider to know exactly what you are giving up in terms of support, how much TS they can do to a cx owned modem, in which situations they will need to pay a technician appointment for an issue by having their own modem and the cost of the technician appointment

ISP agents know very well the leased modems but they may not know all the tricks on a owned modem, so always have their owned modem manual available, the manufacturers contact number, and most likely agents will not provide any assistance related to login to the modem settings and handle their wifi network, ports, etc, which your dad may be able to as you mentioned he understands technology.

But yes my advice as tech support agent of another ISP is to call them an know the policy they have regarding owned modem, and before going to their owned modem make sure everything on their network is working on point while having the leased equipment

Is your ISP provided router or your own?, if it’s from your ISP he may be calling, verifying the account and asking for the pass

It’s ok, can withstand much more weight, the only thing, please try to test that cane yourself in every situation you can, make sure will not slip if there is a non strictly vertical force applied, etc, make sure it will work 100% of the times or that you have enough time to know is not working before putting your weight and stability on it, it’s something he’s going to put his weight on, so if it fails, he will go down to the floor.

Or if there are precise instructions, train dad on how to use it very well

See it is usually difficult to troubleshoot customer owned devices, wait for their router and see how it goes, if you are getting around the same speeds, it’s time for a service call.

We use the same ones on Breezeline too, do you use Frontline to troubleshoot/manage it? X2 to the advice of mmpgorman