The original post: /r/selfhosted by /u/maybe-notsure on 2024-10-13 23:03:35.

I have never encountered such an appalling experience with any service provider as I have with Domain.com. What began as a simple WordPress installation issue has spiraled into a complete disaster. Over the past few weeks, I’ve faced repeated cancellations of services—including my hosting, domain, and Google Workspace—without my authorization. No one from Domain.com has been able to explain how or why this happened, and every attempt to resolve the situation has only made things worse.

I initially contacted their support team about a WordPress installation issue, but the situation quickly escalated. My hosting was canceled and refunded without my request, and when I logged in to manage my domain, both my domain and Google Workspace had disappeared from my account. When I followed up with support to find out what happened, they told me my domain had been transferred to Network Solutions—again, without my authorization. After reaching out to Network Solutions myself, I found out the domain had never been transferred at all but had been canceled entirely. This was the first clear answer I’d received after several frustrating conversations with Domain.com support.

To make matters worse, my Google Workspace is tied to live business accounts that we desperately need access to, and we’ve been locked out throughout this ordeal. The disruption to our business has been significant, and Domain.com has offered no help.

After weeks of trying to get answers, I was brought to tears several times over the sheer lack of control and resolution. I begged their support team to escalate the issue, desperate for some accountability. No response. Out of sheer frustration, I searched the web for any Domain.com contact I could find and sent a desperate email.

Even after that, it wasn’t me who received a response. The primary account holder—not me, despite being the person in all the support logs and the one who sent the email—got the call instead. I understand that might be their process, but as the person who has been fighting to resolve this issue, I deserved that call. And still, the problem remains unresolved.

The primary account holder confirmed their identity as requested, but since then, there has been no progress. No follow-up, no resolution, and still no domain transfer. It’s been weeks, and we’re stuck in limbo. At this point, I fear we’ve lost our domain due to the negligence and incompetence of Domain.com.

To anyone considering using Domain.com: avoid them at all costs. Their handling of our domain transfer has been a nightmare, and they’ve caused us to lose valuable time, money, and business. Domain.com has been the single worst decision we’ve made for our startup.