100% this. My large university went through a “business improvement program” as a cost cutting exercise, which basically meant cutting heaps of professional (v academic) staff. Now you have academics not trained in a variety of systems wasting a tonne of time trying to use them/do administrative work that a fully trained professional would have been able to do in a fraction of the time, making much greater use of everybody’s skills and financial resources.
100% this. My large university went through a “business improvement program” as a cost cutting exercise, which basically meant cutting heaps of professional (v academic) staff. Now you have academics not trained in a variety of systems wasting a tonne of time trying to use them/do administrative work that a fully trained professional would have been able to do in a fraction of the time, making much greater use of everybody’s skills and financial resources.