Amazon adds AI-generated review summaries so you don’t have to read the comments
Illustration by Alex Castro / The Verge
Amazon is using AI to make it easier to see if a product is any good. The company is now rolling out AI-generated review summaries, which boil down hundreds or thousands of Amazon reviews into a one-paragraph blurb explaining what most people like or dislike about a product.
The summaries have been in testing for at least a couple of months, and they’re now more widely available to a “subset” of users in the US on Amazon’s mobile app. Amazon says they’re available “across a broad selection of products.” So far, we’ve seen them on TVs, headphones, tablets, and fitness trackers. But the feature’s availability isn’t completely consistent. The Galaxy Tab A7 has a review summary, but the newer Galaxy Tab A8 does not.
Amazon’s summaries are…