Hi, I wanted to ask about the police here. I tried to ask for help yesterday, when we wanted to report a thief. I had to call 114 multiple times, because they were busy and asked me to call back… the third time when they asked me to call back again, I told them I’ve been told the same twice before. So they finally talk with me, and tell me they can’t do anything, because we didn’t see the person actually stealing & I have to report it online. We had the thief nearby for the whole time I tried to get a hold of them, but nothing.

I am from Eastern-Europe, where police gets paid less and isn’t as praised as here, but when I want to report something, they immediately do the paperwork and try to help. Why is it so different here? Do I really pay this high amount of tax to be told to report stuff online? Which, by the time I get home and get to sit down in front of my computer to actually report it, is a lost cause.

I am really not sure and been wondering, because this was my first experience here with police, and it was a bit upsetting. Especially the part when they ask me to call back, not even once haha.


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The original was posted on /r/denmark by /u/tinasdf at 2023-07-26 08:20:47+00:00.

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    rend-mig at 2023-07-26 08:50:54+00:00 ID: jthz55h


    You shouldnt call the police with that kind of problems. That should simply be reported online.

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    SmolleDK at 2023-07-26 10:41:44+00:00 ID: jti7wa0


    We, unfortunately, had a break-in during our summer vacation. I wanted to report it as soon as we realized, after returning home, so I called 114. There was a machine message saying that you could report theft online, so I thought: “Okay, I’ll get things settled at home and then report it.”

    An hour or so later, when I wanted to report it online, I checked the police’s website and my understanding from reading the instructions there was still that I had to call 114, so I did.

    Unlike what a lot of people here seem to report, I had a very pleasant experience from that point on. The woman who answered my call was very pleasant and understanding of our situation and gave clear and precise instructions about what we had to do. She also had a patrol drop by to secure evidence and they showed up less than 10 minutes after I ended the call with 114.

    The two officers that showed up arrived in a van that was clearly equipped with the gear they needed to secure evidence after theft. The officers were, just as their colleague answering the phone, very pleasant, friendly and understanding of the situation. They were honest about that it would be difficult to find the person who did the break-in, but they still took a lot of pictures and even tried to secure some DNA-evidence, despite us (probably) having contaminated at least parts of it. None of it felt rushed, or like a ‘routine task’. It felt like they cared and took their time to make sure we had no unanswered questions.

    I know that it’s obviously not going to be the same for everyone, but I just wanted to bring a positive story about the police’s effort. I know that it’s very unlikely that they’ll ever catch the burglar, and it’s equally unlikely that we’ll get the stolen goods back, but in an unfortunate situation like the one we were in, it was a very nice and professional effort from the police. It somehow felt safer to know that they were ready to show up.

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        SmolleDK at 2023-07-26 16:03:40+00:00 ID: jtje3sb


        It falls under Københavns Vestegns Politi. We live in a pretty traditional Danish “parcelhus” in the suburbs.

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      SoftwareDue7183 at 2023-07-26 23:38:50+00:00 ID: jtle64f


      I have the same experience.

      3 times in ten years someone trying to do a break in our house.

      Police here to secure finger prints within 15 minutes.

      Last time another house on the road had a break in, they even stopped by, and secured video clips from my security cameras.

      They called back a few days later and was unfortunate to learn, that I wasn’t using Sentry Mode on my Tesla at the time so they couldn’t get evidence from it.

      Also Vestegnens Politi.

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    Soepoelse123 at 2023-07-26 10:45:35+00:00 ID: jti888i


    If you’re close to the thief, you can take a photo and report in to the police through their online forms. Bedsides from that they won’t really send out a police car for small scale theft.

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    claviro888 at 2023-07-26 11:02:03+00:00 ID: jtiafi9


    I was in a park in Gentofte where i met a cop in full uniform asking me if i’ve seen a brown dog… they have time for that shit, but not theft….

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    CaptainCr0x at 2023-07-26 20:32:20+00:00 ID: jtkyw61


    It would be easier for you to file a claim online then to do it under pressure

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    CompetitionOk4323 at 2023-07-26 17:18:37+00:00 ID: jtjtpy8


    Police rarely does something in Denmark unless they can give someone a fine for something stupid…

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    Mission_Egg4330 at 2023-07-26 13:27:53+00:00 ID: jtjs0m2


    Really sorry a thief stole from you, but if you didn’t see the thief, have a lead for the police or at least something, what do you expect them to do?

    The Danish police is usually very decent at estimating a situation, and if you called 114 it’s not considered an emergency (112 is for emergencies… actual emergencies, robberies, assaults, rape, murder etc.).

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    Caro4everx at 2023-07-26 08:31:12+00:00 ID: jthxnqy


    I got assaulted a year ago on the train and the police told me they couldn’t do sh**** not even look at the cameras because he didn’t hit me or make me bleed LOL. So when I die they will investigate, now I know I need pepper spray with me all the time

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        Caro4everx at 2023-07-26 08:55:19+00:00 ID: jthzhal


        I’m gonna copy paste this reply from another Redditor: better than being dead lol.

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      garishlyendowed at 2023-07-26 08:41:22+00:00 ID: jthyfcv


      Pepper spray is illegal unfortunately, youd be charged with assault.

      Funni, eh.

      For the record i am very sorry that happened to you

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        securitytheatre at 2023-07-26 08:43:33+00:00 ID: jthyl7j


        possession of a pepper-spray is a violation of the weapons law. Use of the pepper spray is probably battery.

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            ragefaze at 2023-07-26 09:40:39+00:00 ID: jti2xiq


            Because getting “assaulted” without physical contact is going to shatter your fragile ego and kill you?

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              Bebe_Master-69 at 2023-07-26 09:56:02+00:00 ID: jti44ly


              They never said no physical contact. They said no hitting or bleeding. Huge difference. But even if they didn’t physically touch you, if there was a clear intent of assault whether that be groping your butt or punching you in the face, then yeah. I would rather be charged with battery than go through that trauma. Also why did you put her assault in quotations like it didn’t happen or something. That is honestly so disrespectful and such a shitty thing to do

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                ragefaze at 2023-07-26 15:56:03+00:00 ID: jtjcuzg


                So you read it like the police didn’t do anything because they couldn’t see him getting hit or bleeding, but they kicked him and / or hit him with clubs? I think you need to restart your brain.

                The reasonable assumption would be that the he didn’t get hit or kicked or hit with a weapon, but pushed etc. Something less than getting hit. And THAT is why the police weren’t able to do anything.

                Also, getting groped isn’t assault.

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          SimonKepp at 2023-07-26 12:42:13+00:00 ID: jtikf1n


          possession of a pepper-spray is a violation of the weapons law. Use of the pepper spray is probably battery.

          Using a pepper spray in justified self-defense is not punishable according to article 19 of the Danish criminal code (straffeloven),but being in possession of one, especially in a public place is a violation of the weapons law, and once, you’ve used it in self-defense, it is hard to deny possession.

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      povlhp at 2023-07-26 09:03:25+00:00 ID: jti03br


      Verbal assault is not assault. Or the police would have to close the Internet

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          Lauritz109 at 2023-07-26 09:44:53+00:00 ID: jti390p


          The first comment quite literally said the person didn’t hit them, so it must be a verbal assault, possibly with the threat of physical violence.

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            spidsnarrehat at 2023-07-26 10:42:54+00:00 ID: jti7zsl


            So if i push you up against a wall without hitting you, that isnt assault in your mind?

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              Lauritz109 at 2023-07-26 10:54:00+00:00 ID: jti8zhy


              I see your point, but personally I believe calling police at someone for shoving you is quite an overreaction.

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            kas-sol at 2023-07-26 10:48:02+00:00 ID: jti8g0d


            You can still physically assault someone without specifically hitting them.

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        Caro4everx at 2023-07-26 08:53:25+00:00 ID: jthzcb0


        He walked close up to me and threatened to hit and yelled so loud, called me ugly names. That’s assaulting!

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          povlhp at 2023-07-26 09:04:27+00:00 ID: jti064w


          Intimidating.

          Verbal assault is not an assault in any legal sense.

          But threats are illegal.

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            ThereIsAThingForThat at 2023-07-26 09:15:41+00:00 ID: jti112s


            In ANY legal sense?

            Assault is commonly the non-contact part of violence, whereas battery would be the contact.

            https://www.justia.com/criminal/offenses/violent-crimes/assault-battery/

            Assault is typically defined as an intentional act that puts another individual in apprehension of immediate harm. Assault thus criminalizes the threat of harm itself, rather than requiring that actual harm has occurred.

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              kaizerSoze999 at 2023-07-26 10:40:49+00:00 ID: jti7tev


              Maybe you can find somthing that is any part of danish legal sense?

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                ThereIsAThingForThat at 2023-07-26 11:23:16+00:00 ID: jtibrh8


                Then the original commenter would have to translate “assault” into the Danish word in order to know which definition of assault was being used. In English, threats without physical contact are absolutely covered under “assaults”, so saying that someone assaulted you despite there not being physical contact, in English, would be 100% valid.

                There is a difference between “threats”, as a general concept, and assault which puts the victim in fear of imminent harm. But if you are arguing that Danish criminal law does not use the word “assault” in its definitions then you are correct, but that doesn’t matter because nowhere was it stated that he was assaulted under the definitions set by the Danish criminal code.

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            mundjago at 2023-07-26 09:25:11+00:00 ID: jti1r28


            Threats are only illegal if they are threats about either killing the other person or doing great bodily harm. A threat about “normal” violence like a couple of slaps/hits are not illegal.

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            IN-DI-SKU-TA-BELT at 2023-07-26 09:22:59+00:00 ID: jti1kvy


            In the UK it is.

            A person is guilty of an offence if, with intent to cause a person harassment, alarm or distress, he—

            • (a)uses threatening, abusive or insulting words or behaviour, or disorderly behaviour, or
            • (b)displays any writing, sign or other visible representation which is threatening, abusive or insulting,

            thereby causing that or another person harassment, alarm or distress.

            and:

            A person guilty of an offence under this section is liable on summary conviction to imprisonment for a term not exceeding 6 months or a fine not exceeding level 5 on the standard scale or both.]

            https://www.legislation.gov.uk/ukpga/1986/64/section/4A

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      TwitchDanmark at 2023-07-26 09:57:14+00:00 ID: jti481i


      Pretty standard.

      Back when I got kidnapped and assaulted they dropped the case within 24 hours. I’ve never seen so little effort put into something seemingly serious.

      If I am ever the victim of crime in Denmark again there is a 0% chance it will be reported.

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          TwitchDanmark at 2023-07-26 12:19:16+00:00 ID: jtihq06


          Eh. Nothing much.

          They heard I had money, so they tried to extort me, beat me up a little, threatened to cut off my fingers, and then gave up when they realized I wasn’t gonna give them anything. I knew who two of them were and told the police, allegedly they interrogated them and then decided to drop the case immediately after. Although I didn’t find that out until weeks later, I thought they were actually working on it.

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        Caro4everx at 2023-07-26 10:37:53+00:00 ID: jti7k85


        I know right!!! I’m sorry that happened to you. As a woman this is really scary.

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          TwitchDanmark at 2023-07-26 11:10:52+00:00 ID: jtiak0e


          Not sure why it would be different for women. Perhaps it’s harder for you to defend yourself, but in terms of violence, men are more likely to be the victim, so overall it is probably pretty even.

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      VampiricCatgirl at 2023-07-26 11:25:56+00:00 ID: jtic0yt


      It was the same shit when I got assaulted on a bus by some immigrants. It really seems like they don’t give a fuck about assaults.

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    TractorDriver at 2023-07-26 17:28:41+00:00 ID: jtjw2wk


    Really depends when you live and extremely much when you call it in. Some districts are stretched thin as hell, for example weekend evenings in Aarhus. Smalle rural areas are better, much more friendly neighbour spiderman experience. If you were holding thief down they would come straight, some random ghetto dude wandering around with suspicious goods will just disappear into thin air, would need multiple patrols. Same with scooter retards on walking paths, they are uncatchable

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      KoldKartoffelsalat at 2023-07-26 09:14:57+00:00 ID: jti0z0m


      Unless you actually catch the thief.

      But yes, theft is not dangerous to the person per se, and if you have evidence etc. on the thief, they’ll get around it when you file the report.

      You don’t gain much by come running when the thief is gone anyway.

      But as a citizen, it’s annoying.

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        Slackerrrrr at 2023-07-26 09:19:48+00:00 ID: jti1c8l


        But iirc you should not try to constrain the thief. You could end up getting charged yourself.

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          theatrongviking at 2023-07-26 09:27:49+00:00 ID: jti1y9t


          It’s legal to make civilian arrest, you are only allowed to do so, if and only if you see the criminal in action, and arrest him/her immediately afterwards. If you make a civilian arrest you have to report it immediately to the police.

          You can read more here - but it is in danish https://www.danskerhverv.dk/presse-og-nyheder/nyheder/2021/maj/civil-anholdelse--regler-og-rettigheder/

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            MurraySG1 at 2023-07-26 12:17:46+00:00 ID: jtihk2t


            Anholdelse må ikke foretages, hvis frihedsberøvelse efter sagens art eller omstændighederne i øvrigt ville være et uforholdsmæssigt indgreb.

            This clause has gotten people into more trouble, than the thief. It’s up to the judge to decide if you used excessive force when trying to retain the thief and if you did, your punishment will be severe.

            It’s generally not worth it, to take that chance.

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              Glaciatum-Anima at 2023-07-26 18:43:39+00:00 ID: jtk4b9f


              I’m personally leaning towards castle defense laws on this debate.

              The mere act of breaking into someone’s home is incredibly aggressive and a reasonable response is lethal force. I don’t know if the intruder is there to steal or kill, so it’s safest to assume the latter and act accordingly.

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            Mortonwallmachine at 2023-07-26 09:50:22+00:00 ID: jti3oft


            Sure, but even the police recommend that you dont do it just for money. You could get hurt.

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              theatrongviking at 2023-07-26 11:13:00+00:00 ID: jtiarft


              Completely agree - if in doubt better to let him/her go, and let the police handle it, either by investigating or if safe for you following the suspect at a safe distance until the police arrive :)

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      KastvaekBetjent at 2023-07-26 10:22:07+00:00 ID: jti68ew


      Bold statement and of course not true at all. When the thief is gone it’s just not as urgent as other tasks. Could it be better? Yes! But in the end it’s a political matter and a question of prioritizing resources.

      To OP: If you witnessed the thief in the act and him in sight, you should’ve dialed 112 instead of 114, and the police would’ve acted more urgently. Catching a thief in the act is highly prioritized.

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        MazarXxX at 2023-07-26 10:38:31+00:00 ID: jti7m87


        My friend was robbed by gunpoint In Odense. He was forced to go to 4 different ATMs to withdraw all his money for them.

        When he reported it and gave the police the route they went, they responded with “what do you want us to do about it”

        The police didn’t care … they didn’t even wanted to get video evidence from the banks they vent by.

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          ingenkopaaisen at 2023-07-26 11:03:08+00:00 ID: jti9tty


          Bloody hell. That’s pretty shocking for your friend, and then the behaviour of the police. It is negligence, imo. That should have been a priority to check cctv footage. Your friend can actually report those police I believe.

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          Spitting_the_truths at 2023-07-26 12:01:43+00:00 ID: jtifrme


          Yea i am calling a fat lie on this one, if there are people robbing with guns, the police will investigate it!

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            Fysiksven at 2023-07-26 12:39:18+00:00 ID: jtik2gg


            Yeah robbery is a big no no and is handled very different than theft. Other cases like this leads to multiple years in jail for the offender, while simple theft is more a slap on the wrist.

            If you want to be a criminal in Denmark dont do robberies.

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            lawerdie at 2023-07-26 12:42:05+00:00 ID: jtikei2


            It’s hard to admit that something doesn’t work right in Denmark, isn’t it? Police is pretty much useless in here

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              Bukseben at 2023-07-26 13:59:18+00:00 ID: jtiuo8d


              There is enough wrong with how the police works in Denmark, that we don’t need blatant lies.

              No way in hell did someone call in a robbery by gunpoint, just to have the cops shrug them off.

              Dude lied, get over it.

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          Cunn1ng-Stuntz at 2023-07-26 14:58:22+00:00 ID: jtj3mk6


          Either you are lying or your friend is lying to you.

          Also, guessing this friend of yours would like some kind of financial reimbursement, he would need proof that he had reported a crime, and that a case have been opened. Source: I used to work as a consultant on insurance fraud and white collar crime in general.

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          Gold-Beach-1616 at 2023-07-26 11:44:35+00:00 ID: jtidxdb


          If this is true, youf friend should file a complaint. That is completely inacceptable.

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          KastvaekBetjent at 2023-07-26 14:36:46+00:00 ID: jtj09x2


          There is absolutely no possible way that this is a true story :-)

          Reporting such an event is strictly governed by the chief of duty in dispatch assured through templates and next-in-line protocols :-)

          The chief of duty is notified as soon as it’s reported (in opposition to other “smaller” tasks), and is therefore accountable by default.

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    1 year ago

    casanova-dk at 2023-07-26 08:28:34+00:00 ID: jthxgmv


    Denmark is the most digitized country in the world. Therefore, it makes sense that you should report theft online. It might be confusing for people coming from other countries.

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      1 year ago

      codespair at 2023-07-26 09:16:27+00:00 ID: jti133p


      The fact that is the most digitalized doesn’t mean they have to forward people to the online services for something that can only be addressed at the very moment.

      Unless they don’t give a fuck, of course, and make people like you believe it’s the legit thing to do.

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        1 year ago

        Chaos_apple at 2023-07-26 09:59:26+00:00 ID: jti4eai


        Or maybe they’ve got more important cases to deal with. All the public services in Denmark are hard pressed. Sending two officers out just to waste their time when the thief has already left before they get there is pointless.

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          1 year ago

          Electrosss_Set_887 at 2023-07-26 11:54:58+00:00 ID: jtif1d6


          Well the point is that they shouldn’t be as hard pressed as they are due to all the tax money that is being wasted on it. We pay high premiums but get nothing to show for it.

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        1 year ago

        snakkerdk at 2023-07-26 10:24:58+00:00 ID: jti6gzj


        If it’s an emergency, he should call 112, not the non-emergency line 114.

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        1 year ago

        Natural_Regular_9362 at 2023-07-26 09:28:09+00:00 ID: jti1z62


        There’s no point in wasting two people’s time for twice as long, as it takes for one person to do the job.

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          1 year ago

          codespair at 2023-07-26 09:34:53+00:00 ID: jti2hgn


          No idea what kind of made up scenario you’re referring to, but if you believe it’s ok what OP has experienced, I have bad news for you.

          You’re paying taxes for a service that is not working as expected, and you’re drinking their cool aid.

          I LOVE Denmark, but it baffles me how some Danes blindly believe DK is flawless, and get shocked at anyone who slightly criticize it.

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            1 year ago

            Natural_Regular_9362 at 2023-07-26 15:31:58+00:00 ID: jtj8yah


            You call - that’s one person - and talk to a cop - that’s another person, and the outcome is a report you could have filled out yourself online. That is a complete waste of this cops time that could have been used on something that really matters.

            No DK isn’t flawless, but there aren’t enough cops to deal with cats up trees and stolen bicycles, however unfair you might think that is.

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      1 year ago

      queerhomosex at 2023-07-26 09:03:38+00:00 ID: jti03y8


      This is a complete non answer and more of a shitty brag. The confusing part is that our police is incapable of or uninterested in solving a slam dunk case.

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      1 year ago

      Electrosss_Set_887 at 2023-07-26 11:53:26+00:00 ID: jtievhv


      As a Dane, it doesn’t make sense to me. Not everyone has the means to report stuff online.

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    1 year ago

    OtteLoc at 2023-07-26 08:25:35+00:00 ID: jthx8o3


    The Danish police are corrupt, power hungry idiots. Don’t expect anything they’re supposed to be doing.

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      1 year ago

      AdamovitsM at 2023-07-26 08:33:22+00:00 ID: jthxtgs


      It’s popular to shit on the police, but I think they do a great job. Even more so when considering their limited funds.

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        1 year ago

        Aeonon2 at 2023-07-26 10:29:13+00:00 ID: jti6tuc


        Yep, definitely comparing the Danish police to police in USA where there are problems with officers shooting when with training the situation could have been solved differently.

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        1 year ago

        durumdanker at 2023-07-26 09:50:28+00:00 ID: jti3orf


        Their limited funds. Is this a joke ? They have wasted many many years of ressources accomplishing absolutely nothing with their efforts in Christiania. Rather than get more funds they should get less, spend more on hospitals instead etc. Giving more to the police is a sinkhole

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          1 year ago

          crazymissdaisy87 at 2023-07-26 10:31:02+00:00 ID: jti6zaw


          Isn’t the whole christiana deal political? I’m mot so sure it’s been done like the police would have if there wasn’t politicians baiting for votes

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        1 year ago

        OtteLoc at 2023-07-26 08:35:11+00:00 ID: jthxyd5


        Der er man så forskellig, det skal der vel også være plads til. Jeg har fuldstændig absurde eksempler på dårligt politiarbejde, hele det danske politi burde kulegraves.

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          1 year ago

          AdamovitsM at 2023-07-26 09:45:40+00:00 ID: jti3b7b


          Det skal der vel… Der findes eksempler på dårligt arbejde i alle brancher, men det gør dem hverken korrupte eller magtsyge idioter. Jeg er sikker på, at du i løbet af dit liv har begået fejl, om du vil indrømme det eller ej. Det er bare sådan, at når politiet begår fejl, så kan det have større effekt, end når du får 50 øre for lidt tilbage i byttepenge i netto.

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            1 year ago

            OtteLoc at 2023-07-26 09:52:41+00:00 ID: jti3v6g


            Jeg har en ren straffeattest, jeg er akademisk uddannet og har altid passet mine ting. Usmagelig antagelse af dig, at konklusionen skulle være at det hele nok er min skyld, det er så uintelligent i stedet for at træde ind i den debat some foreligger i sporet, i stedet for at spidse mig af med vås.

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          1 year ago

          casanova-dk at 2023-07-26 08:39:20+00:00 ID: jthy9v1


          Der er helt sikkert både gode og dårlige ansatte i alle brancher.

          Men efter at have arbejde med kundeservice i mine indtil videre 7 år på arbejdsmarkedet, har jeg alligevel kunne erfare mig, at dårlig service går ofte hånd i hånd med dårlige kunder.

          Så hvis man gentagende gange oplever dårlig behandling, skulle man måske overveje at kigge indad(?)

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            1 year ago

            kas-sol at 2023-07-26 08:43:11+00:00 ID: jti8qv5


            Forskellen er bare at der ikke er plads til dårlig service i polititet.

            Hvis du sidder i kassen i Netto og gør dit job dårligt trækker du måske lige 10kr ekstra fra kundens kort ved at scanne en vare for meget ind, hvis du gør dit job dårligt som betjent kan det i værste fald dræbe et andet menneske.

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              1 year ago

              casanova-dk at 2023-07-26 11:19:18+00:00 ID: jtibdcu


              Korrekt.

              Men der er forskel på en betjent som yder dårlig service og dermed dræber et andet menneske og en betjent som yder dårlig service og dermed ikke siger godmorgen, -dag eller -aften.

              Førstenævnte burde aldrig have været betjent.

              Sidstenævnte burde bare kende til normal høflighed.

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    1 year ago

    jackjackandmore at 2023-07-26 13:04:58+00:00 ID: jtjf3hb


    It’s only a crime if you steal from the govt, a bank or someone rich /s

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    1 year ago

    If I wanted to read Reddit threads and responses, I’d be on Reddit. Super pointless and spamming bot.