I understand the reason for this - organization and coordination are difficult tasks. And the team responsible for resolving conflicts should not itself be a source of misunderstanding and conflict.
For this purpose #discord is a very useful, but flawed tool. And alternatives (e.g. #Matrix, #IRC, #Email and #Jitsi) have their own issues - some are just down to network effects, others actually lack features making them less useful for coordination.
https://social.coop/@csdummi@babka.social/110294521149402911
But one thing I do want to talk about is the recent idea, I saw probably during a discussion of @atomicpoet:
#Fediverse #autonomous #moderation - the idea that both moderation actions and the coordination of moderation teams should be completely run through the #Fediverse - thus removing a disconnect between #userspace and #moderatorspace on a technological level.
https://social.coop/@csdummi@babka.social/110294531671678800
The advantages to organizing #moderation on the fediverse include in my opinion:
- better #privacy, as even when using unencrypted DMs, as long as they stay on the instance being moderated, the instance retains #digitalsovereignty.
- better interactions between moderators and members. #Mastodon, especially, creates an illusion that only one person/account is the face of the instance. That this false for most instances, is a well-known fact. But this is not reflected by the #Mastodon software.
https://social.coop/@csdummi@babka.social/110294839498602666