In an email sent to customers earlier this week viewed by Engadget, the company announced that it had made updates to the “Dispute Resolution and Arbitration section” of its terms of service that would prevent customers from filing class action lawsuits.
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The latter would be an arbitration agreement, and unfortunately I think they’re enforceable. They make you sign an contract waiving your rights and agreeing to arbitration.
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They’re considered generally enforceable.
https://corpgov.law.harvard.edu/2018/06/08/the-enforceability-of-employment-arbitration-agreements/
But they might not be. Sure, if I had some case related to this I would get legal advice.
https://www.lexisnexis.com/community/insights/legal/practical-guidance-journal/b/pa/posts/drafting-enforceable-arbitration-agreements-hottest-issue-in-contract-law
https://www.natlawreview.com/article/ties-bind-you-arbitration-agreement-enforceable-and-binding
The latter is why 23andMe is giving people the chance to review the new TOS first. It also is probably different for a TOS vs an employment contract.
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