Hey, all. My Deck recently shat the bed, which is pretty disappointing because I love it, am gentle with it, and don’t feel like I’ve had it for very long (April of '22). I went back and forth with Steam support for a week, and they were ultimately pretty unhelpful. Here’s a copy-paste of the issue I’m having:

Device will only power on when charging cable is connected. When powered on, the battery indicator reads 88%, but the time to full charge reads “??:??”. Device shuts down when the charging cable is disconnected. The issue persisted after a reset of the firmware and BIOS, and a factory reset.

Has anyone here experienced something similar? My instinct is to replace the battery, but I don’t want to go down that rabbit hole without some reassurance that it might actually solve the problem lol

Thanks in advance for any help!

  • PanicMode-1847@alien.topBEnglish
    1·
    10 months ago

    I had an issue almost exactly like this on a 2ds. It wouldn’t power on anymore, but would when charging. It just needed a new battery.

  • Uruz94@alien.topBEnglish
    1·
    10 months ago

    I thought my steam deck was dieing until I figured out for some reason I need to double tap the power button on or off. Doubt it’s your case but it’s how I live with mine

  • fediverser@alien.topEnglish
    1·
    10 months ago

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  • Nemnapos@alien.topBEnglish
    1·
    10 months ago

    Are in europe? because then you could demand that they fix it (mandatory 2 year warranty) since it sounds for me that the charging IC is partial broken.

    Did you try to put the device in Storage mode? That powers it completely off. you could also try to disconnect the battery and reconnect it.

  • AnD_882@alien.topBEnglish
    1·
    10 months ago

    I had an issue where my deck would not charge at all. I had to open it up and physically disconnect the battery and plug it back in,. Problem magically went away… Might help?

  • DiabeticGirthGod@alien.topBEnglish
    1·
    10 months ago

    if it’s able to boot up, you can see on the display, and the deck dies whenever it doesn’t have a charge, it’s like 99% a battery issue. I’d just replace it, even if you manage to fix the battery, if another issue happens again, you’d have wished you just swapped it

  • Drifox@alien.topBEnglish
    1·
    10 months ago

    You can check your battery health in desktop mode. You could check there and see if it says the battery is bad or not.

    Have you tried opening it up and making sure there are no loose connections? Loose connections can cause some weird issues to pop up sometimes.

    I’ve also heard some people say putting the deck into storage mode can fix some battery issues as well.

    Here is a link to a guide on how to enter storage mode. https://www.ifixit.com/Guide/How+to+Enable+Battery+Storage+Mode/149962

  • TheCandyManCan1@alien.topBEnglish
    1·
    10 months ago

    I’m actually going through the same process as well. Been in contact with Steam support, but there will be several days between replies, and I think unfortunately, it will be for not.

    I was purchased in June 2022 so out of warranty at this point. I’m having the dreaded “black screen“ and I tried all of the myriad of solutions posted on the web. It just kind of sucks as I pretty much kept it new in box from June 2022 through October 2023, used it for about a month and then the unit dies.

  • syberphunk@alien.topBEnglish
    1·
    10 months ago

    Open the deck and check the chips near the battery connection for damage, it’s been known that the circuitry explodes the chips and needs replacing.

  • Wietecha@alien.topBEnglish
    1·
    10 months ago

    Mine arrived at the same time as yours and had issues with both the battery and the m.2 port, Valve did an rma for it a few months ago. If you’re in the EU, then you have 2 years of warranty instead of 1.

    I would start off with trying to recalibrate the battery, but since it’s probably impossible in your case then just make sure none of the internal connectors came off, then try Steam Support again if that’s not the case.