My steam deck wasn’t holding charge but I’m able to navigate to the bios menu ok. I tried submitting a ticket and hasn’t heard back in over 12 hrs. What do I do?

  • mobiusz0r@alien.topBEnglish
    1·
    10 months ago

    Heh, I’m going to open a ticket because my SD doesn’t charge sometimes. I’m totally okay with the waiting times from Steam Support.

  • Drifox@alien.topBEnglish
    1·
    10 months ago

    Be patient. They will respond, but it may take some time for them to work through other customers before they get to your ticket. They may have an increase in tickets right now due to stuff like dead pixels in the LE, some OLED screens being grainy, and the 200/1040 GPU bug that some are currently experiencing.

  • cutememe@alien.topBEnglish
    1·
    10 months ago

    It sometimes takes Valve days to answer. They’re probably dealing with a massive amount of issues with the new decks right now.

  • Srgtofdeath@alien.topOPBEnglish
    1·
    10 months ago

    Thank you all for the answers! I didnt know what to expect for waiting times since this is the first time ive actually had to contact them.