I started an RMA for my 1TB OLED Limited Edition on Sunday for a stuck/dead pixel but didn’t include a picture.

Valve got back to me and asked for one, and now I’m waiting for them to get back to me again.

Save yourself some time, include a picture of the problem when submitting an RMA.

  • MoreSly@alien.topBEnglish
    1·
    1 year ago

    Make at least one of the images have the entire screen! I included a picture that was a close up of the affected pixel and they asked me for one with the whole screen.

    • phidjit@alien.topBEnglish
      1·
      1 year ago

      They asked me to send them photos of the whole device, front and back, with the serial number on the back visible and while running the “Input Test” so the serial number is on the screen too.

      I’ve been waiting for a message back now for over 24 hours 😮‍💨

      • ieffinglovesoup@alien.topBEnglish
        1·
        1 year ago

        I’m sure they have tons of reports from the holiday weekend and a new product launch. I have a open RMA in process and it’s been about 1 response every 24 hours