I keep getting crashes in certain games, for example, Kingdoms of Amalur: Re-Reckoning, Grim Dawn, Bioshock Remastered and a few others, where the game will either freeze up for a few seconds, or it will instantly crash, then reboot the Steam Deck with a ‘Verifying Installation’ screen. This happens randomly, so it happened multiple times earlier with Kingdoms of Amalur, it crashed three times when I loaded up the game, but then on the fourth try, I got about 30-45 minutes of play time before it happened again.

I upgraded my SSD as soon as I got the device, to a Sabrent Rocket 2230. So all games have been installed on this drive.

I have tried different versions of Proton with these games, and I have tried resetting my Steam Deck back to factory settings, but this issue still persists.

I’ve also done a re-imaging of my Steam Deck, running from a vanilla install (no add-ons or tools eg. Decky Loader, CryoUtilities), the official Steam charger plugged in, and re-installing the game (Kingdoms of Amalur), I still experienced two crash and reboots with ‘verifying installation’ within ten minutes of me booting the game up for the first time.

Is this a hardware, or software issue? And will I need to RMA the device, or is there any other fixes I could try?

  • Drifox@alien.topBEnglish
    1·
    1 year ago

    If you are on 3.5.5 or 3.5.7 firmware, then you may be experiencing the 200/1040 GPU bug. Turn on the overlay on one of the last two options and keep an eye on the GPU frequency to see if it is indeed stuck at 200 and 1040.

    • no1songinheaven@alien.topOPBEnglish
      1·
      1 year ago

      I tried manually setting a GPU clock speed (1600MHz), as I heard this had resolved the issue for some people, and my VRAM is also set to 4GB. It actually seemed fine for about 30-45 mins, then I got the freeze and reboot (verifying installation) yet again. This is obviously a problem with hardware or software that Valve needs to fix.