I got the wrong steamdeck sent to me, instead of the OLED 1TB I ordered, I got sent a 64GB LCD. I filed a ticket with Steam Support but I haven’t had a response in 24 hours.

Any one know how long they typically tend to respond. I am £569.00 down with a sub par deck, am a bit concerned the support ticket hasn’t been responded to.

  • isekaicoffee@alien.topBEnglish
    1·
    1 year ago

    they are usually really quick. i was able to cancel/refund my LE and ordered an oled 512 on the same day within a few hours.

    but as of this moment they are probably swamped with support claims.