Hi all,
I thought maybe this would be the place to go to see what can be done about my mom’s situation. For context, last year, in Nov 2022, my mom bought a used, 2018 Smart ForTwo EQ for around 20k. Just a week or two ago, she calls me to tell me her car won’t start, so I ask her to show me what it says, she video calls, and I see something similar to a High Voltage battery error. So we get it towed to her house, and she makes an appt with the Mercedes dealership she bought it from. FF to today, they tell her that it’ll be 23k to replace the battery. Anyone here who might be able to help me figure out what her next steps are? She doesn’t have anywhere near that kind of money on hand, and neither do I.
I have heard of the lifetime oil change quote at other dealerships when buying an EV. It’s typically the salesmen who say this because they typically know less about all the cars they sell than the average consumer. Dealerships do not properly train their people either. So, half the folks are a box of rocks when it comes to knowledge about the vehicles they sell and service.