Hi all,
I thought maybe this would be the place to go to see what can be done about my mom’s situation. For context, last year, in Nov 2022, my mom bought a used, 2018 Smart ForTwo EQ for around 20k. Just a week or two ago, she calls me to tell me her car won’t start, so I ask her to show me what it says, she video calls, and I see something similar to a High Voltage battery error. So we get it towed to her house, and she makes an appt with the Mercedes dealership she bought it from. FF to today, they tell her that it’ll be 23k to replace the battery. Anyone here who might be able to help me figure out what her next steps are? She doesn’t have anywhere near that kind of money on hand, and neither do I.
US, California. I had a feeling the car had an 8 year warranty, I have the same on my EV and thought it was ridiculous that they are charging her for something under warranty.
In my experience many dealers and manufacturers tend to be really crappy when it comes to honoring their EV warranties.
I would still double check the 12v battery first, as it’s possible that this is just a super simple easy fix.