• tuxedo_chris@alien.topB
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    1 year ago

    The appeal also lies in the hardware support.

    Of course you can install Linux on most typical gaming laptops and it will work fine for the most part.

    But it cannot be taken for granted, that everything can be controlled. Be it the fan control, FN keys, RGB stripes/keys, screen brightness et cetera.
    We reverse-engineer drivers and firmware to make sure, that a laptop is ~100% Linux compatible, that is the USP.

    Also, we offer Linux telephone / mail support, which is especially important for newbies and B2B customers. There are only a handful of Linux laptop vendors in the entire world that target both John Doe and B2B equally.
    If something breaks, nobody needs to crawl between forums, subreddits and figure out stuff completely on their own. We take care of it, so the customer doesn’t have to as much.

    Cloud Storage and customization options (engravings) are the icing on the top.

    We will probably never be able to compete with other brands in terms of the raw price+performance ratio - Black Friday doesn’t exist for us.
    You may find it cheaper initially, but if something breaks, costs for RMA or service in general can be higher. And in these cases, you might reach a break-even point.
    And having that security net is often worth the surcharge for many customers.

    • primaryrhyme@alien.topB
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      1 year ago

      Having linux phone support is huge, I wouldn’t have thought that would be offered. I don’t think you can even get windows phone support from most manufacturers. That is a good point with hardware support, I have mostly used thinkpads which are known to have good linux support and even then there can be weird annoying issues. I could imagine there’s more that could go wrong with a random asus/lenovo gaming laptop.

      I’d imagine it’s also nice to be able to see a review and know things like real world battery life beforehand, instead of just taking a gamble and not knowing how X windows laptop will perform. Thanks for taking the time to reply!