Any other batch 7 US customers get a clearance delay in Anchorage? Mine says “Shipment requires a Commercial Invoice”. Is this something I need to notify support about or is it something they’re likely to know about and fix without a support ticket?

  • columbusguy111@alien.topBEnglish
    1·
    10 months ago

    I spoke to FedEx - they are missing the commercial invoice for a shipping container of Framework laptops and have contacted framework. The person on the phone said they expect the invoice in a few business days. If you call, tell the agent to check IPD system for updates. The first two agents I talked to didn’t do this so the call took forever.

    • bluuurk@alien.topBEnglish
      1·
      10 months ago

      Thanks for calling! Did yours get another clearance delay after being cleared yesterday? Mine is still stuck in Anchorage, and I’m wondering if it happened to everyone or just some of us.