Purchasing steam deck was an experience I would like to forget. But now shipping is equally messed up.

I mean delivery estimate of 3-5 days is bad to start from. I live in the UK and maybe Amazon spoiled me a bit but these days I expect things to get posted next day for delivery a day after. Especially expensive items.

Steam delivery updates are borderline useless. My current status is “shipped” since Tuesday…it’s 5th working day today. So they failed even on their own bloated estimate. Looking at Reddit it seems there are many others in a similar situation.

If it was a random guy from eBay sending a deck somewhere from the middle of nowhere I would understand…but ffs this is a multimillion dollars corporation with almost unlimited resources that has done similar things in the past.

Steam get your act together! Reputation is not easy to fix.

  • rootpl@alien.topBEnglish
    1·
    10 months ago

    I went on a bit of a spending spree during the Black Week/Black Friday sales this week and I’ve orders stuff from Valve, Samsung, OnePlus, Amazon and Playmobil (delivery from Germany) every single item arrived apart from my Steam Deck. Samsung took 2 working days, Amazon delivered stuff the next day before afternoon, OnePlus took 4 days and Playmobil 5 days (It’s from Germany so I get it) but fuck me, where is my Steam Deck? It’s been marked as shipped for two days now. ParcelForce tracking says that it was put on the system two days ago and zero updates since. What a dumpster fire.