Got my OLED LE yesterday and I’ve noticed with IEMs that I’m getting this steady static noise/feedback sound from the new deck. Did not have this issue on my original deck, but I’ve seen a lot of older posts discussing this kind of issue on the original deck after searching. So…just a heads up, test your audio jack. I am probably just going to use a USB C audio adapter, NO way I’m going through the RMA process for this.

  • fancymans@alien.topBEnglish
    1·
    1 year ago

    yeah, still waiting to get a response from support. will update here once the whole process is done.

    • fancymans@alien.topBEnglish
      1·
      11 months ago

      for those interested, steam is aware of the issue but don’t consider it sever enough to warrant a replacement. i disagree but it seems like the best alternative is for me to return my unit. i find this rather disappointing.

      official response from steam support pasted below:

      Hi there,

      Thank you for contacting Steam Support and reporting this to us.

      We understand what you’re describing, but we expect the behavior to be within our tolerances for the product.

      All units go through a factory test specifically designed to verify that they do not have an elevated “noise floor” and we’re not aware of anything that would make this issue worse during transport or shipment. We’re actively monitoring these issues to be sure there is nothing outside our expectations.

      If you find the “noise floor” on your unit unacceptable, we can process a replacement for you while we bring your unit in for examination. However, we do not believe that a new unit will operate in a significantly different way in this regard.

      Steam Support JoJo

      • artofwot@alien.topBEnglish
        1·
        11 months ago

        I wonder if they were testing with headphones with higher resistances, or testing them in a situation where the GPU was at a lower clock speed and it was harder to hear the interference.

        • fancymans@alien.topBEnglish
          1·
          11 months ago

          well regardless of how they test, i guess it’ll only start to matter if a bunch of people don’t take this lying down and start RMA returns. it’s not a problem until it hurts them financially.

          • ThatLastGenGamer@alien.topBEnglish
            1·
            11 months ago

            If I get the same response, I’ll consider it disrespecting an informed user with a pretty obvious QC issue. I’ll be sending it back and just be happy with my 100% working Nintendo Switch and PS5 consoles as I was before.