My father use to work at a Lexus dealership and circa 2009-2010 there was a guy that came in for some more extensive repairs on his car and as such got a nice RX350 loaner.
After all the repair work was done, about 3 days later, dealership informed the man his car was ready and able to be picked up. Owner said they’re too busy with work, unable rn, etc etc. Dealer calls back once a day for the rest of the week and is either ghosted or told the same thing as before. Well finally, on day 7 from taking the loaner the owner shows up and the loaner has 2,000+ more miles than before!!
Dude took his family on a road trip to Disney. Dealer banned him from loaner car access ever since
My father use to work at a Lexus dealership and circa 2009-2010 there was a guy that came in for some more extensive repairs on his car and as such got a nice RX350 loaner.
After all the repair work was done, about 3 days later, dealership informed the man his car was ready and able to be picked up. Owner said they’re too busy with work, unable rn, etc etc. Dealer calls back once a day for the rest of the week and is either ghosted or told the same thing as before. Well finally, on day 7 from taking the loaner the owner shows up and the loaner has 2,000+ more miles than before!!
Dude took his family on a road trip to Disney. Dealer banned him from loaner car access ever since