Got my oil changed about a month ago, only last night noticed faint smoke coming from the hood (was out of town for a few weeks). Popped the hood and found oil everywhere, a huge puddle of oil on the floor of my garage, and of course, no oil cap. Checked the dip stick, it’s completely dry. Hoping for some advice on where to go from here. What do I need to do to hold the dealership accountable?
You’re in a pickle because we don’t know the extent of the engine damage. You’d almost want the engine to be seized so that they 100p know that the damage resulted from something.
Either way I’d immediately save these photos and ask to speak with management or the mechanic who serviced this.
You have the right to bring this up with Toyota corporate who cares more about customer relations than the dealership. If they open a case then they will contact the dealership and I find that people have better results this way.