Hi, starting from yesterday I am trying to setup new refurbished steamdeck, without success. I’ve seen every possible error during this setup process. Currently after selecting wifi network it starts installing and then stops with update error. I’ve tried so far
- multiple reboots, shutdowns
- using WiFi, phone tethering, connecting thru wired connection, using WiFi 2.4ghz extender
- using recovery image version 3 and 4, reimaged whole device from SD card - after this operation physical buttons stopped working (until I put device to sleep, after waking up they are working) Device itself is in superb condition, no backlight bleed, everything looks like new. I guess this can be problem with new update 3.5.5 which has some error (there is error report on GitHub). I’ve seen a lot of people having problems installing this update.
This is how my problem looks like: https://youtu.be/9vu1TeCcU1U
What can I do?
I’d contact steam support and see what they say.
I just sent support question. Will update here what they said.
This is steam response, basically useless:
First, make sure you’re using the provided power supply unit (PSU) and don’t have any docks, hubs, SD cards, or other peripherals connected to your Steam Deck
Start by plugging it in using the provided PSU. A solid white LED indicates the Deck is drawing power. Leave it charging for a while and try again.
If the LED remains off or is blinking, then the Deck isn’t receiving power. Please try the following:
Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it’s plugged in all the way
Try plugging the PSU into a different power outlet in your wall
Try an alternate USB-C PSU if you have one available
What is the Status of the white LED light after trying the above?
It would also be useful to us if you can confirm whether you’ve made any modifications to your device recently, such as opening the unit, changing BIOS and/or system settings, or installing any third party software or tools.