Hello everyone.
I am an android user myself, currently using a Google Pixel 7. Not perfect, has several issues but still does the job for the price.
My a week ago my gf wanted to buy a new phone. She had problems with different android phones in the past so I advice her to buy an iPhone for its stability and overall great camera performance.
We got my girlfriend an iPhone 15 Pro. Her first iPhone, she loved the experience for a few hours.
A couple of hours after taking brand new phone out of its box, Face ID stops working, it says Face ID is not available.
I google, I read reddit and apple forums, even YouTube and watch videos. Everyone says the same things;
- Clear the camera (its a brand new phone)
- Hard reset the phone
- Delete Face ID and add it again.
She hard reset her phone more than 10 times within 7 days she used the phone. Always works for a few hours after the reset and then stops working again.
Apple is useless as fuck when it comes to this issue, I have seen a hundred different posts on the forums, telling people to do the same thing over and over.
At this point I believe this is a hardware issue not a software, but I could be wrong since it works for a few hours and then stops working each time.
So here I am for your opinions/experience. If any of you have had the same issue and fixed it in a different that we have not tried, could you please let us know?
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I don’t know how you can say that Apple ID useless when you can walk into any Apple Store and a live person will either resolve the issue, or replace the phone
Use an iPhone 8 Plus with touchID like me 😃
This happened to mine and I replaced it. 😕
Was it sealed when you bought it? Or an open box?
You legitimately just got the phone a week ago. Exchange it. Thats it. Why are you making it so difficult?
When the iPhone X came out 6 years ago, I got it in the mail on launch day. The day after I had it, I had the same issue. So I had to get a replacement and everything was okay.
Take it back lmao, wasting time asking people. Take action in life
u ugly?
Take it to Apple Store - they are very good at what they do.
Literally why I switched to Apple was the ability to quickly and easily just switch over faulty products for new versions, No fuss.
Apple service is superb. Just make an appointment at your nearest Apple Store or service Center. They will either fix it or replace it.
Apple is really good with issues like this, just take it to the Apple Store and they will fix it as quickly as possible, and won’t cost you a dime.
If you’ve done the factory resets, including reset all settings and restore, then I’d be taking it straight back.
Why bother writing a post here while you could already have your new replacement phone in hand when you went back to the store immediately.
If they’re asking $1500 for a new phone you bet your ass I will constantly nag customer support until its 100% to my liking/quality standards.
Why did you go wrong with the pixel!? It’s a good phone 😕
This is most likely a hardware issue or a damaged part unfortunately. Repair seems to be the only option.