• Buffaloaf@lemmy.world
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      1 year ago

      “The customer is always right!”

      No, actually most customers have no clue how this business works, and the ones that do don’t say shit like that.

      • magnetosphere@kbin.social
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        1 year ago

        Bingo.

        The customer is always right!

        Some of the worst managers (and coworkers, and customers) are people who take this literally and without criticism. The phrase is a handy way to express that customer service is important, and the customer should be given the benefit of the doubt whenever possible.

        That’s fine. However, it does not mean that a person turns into an infallible god upon becoming the customer of a business. The only people I’ve ever seen take it 100% seriously are customers who know they’re wrong, and managers who are too lazy to do their jobs.

        • trafguy@midwest.social
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          1 year ago

          I never verified, but some years ago I heard someone expand on that as meaning something like “That which makes customers willing to buy is the right thing to do”. It makes sense. If a moron will buy gold plated lead, a capitalistic perspective says sell gold-plated lead. Ethically a bit fucked? Sure. But interesting nonetheless

          • StorminNorman@lemmy.world
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            1 year ago

            Yeah, you’re on the right track, the full quote is “the customer is always right in matters of taste”. But like a lot of sayings (blood is thicker than water being another example), the original intent has been lost and now it means something else colloquially.

            • trafguy@midwest.social
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              1 year ago

              It’s interesting how often that happens. Phrases get simplified and as the nuance is lost, the meaning more or less gets reversed.

      • Nythos@sh.itjust.works
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        1 year ago

        I have had multiple customers try to tell me how to do my job and every single one of them was incorrect.